Water Damage Consultancy


IF YOU'RE HAVING ISSUES RESOLVING YOUR WATER DAMAGE CLAIM WITH THE INSURANCE ADJUSTER OR THEIR APPOINTED CONTRACTOR, OR SIMPLY NEED FREE ADVICE CALL 0330 050 0330 AND ASK TO SPEAK TO A SENIOR MANAGER.

Action Dry are an experienced established and professional service who will look after your interests at fair cost ensuring minimal and unnecessary stripout, a hygienic building and a dry home backed up where appropriate with a Certificate of Drying*, Certificate of Hygiene* and a Certificate of Air quality* - (* includes verification data).

We are British Standard PAS 64 (2013) Compliant. In fact we were technical advisors on the steering panel for this specification which is the industry code of practice.

  Download to view the PAS 64 overview for property owners or occupiers.

  Download Contractor Checklist

  Download Health & Decontamination Risk Assessment

We offer FREE flood advice – even if you have decided to use others. Feel Free to call us!
(We can also provide independent reports /audits on services where dispute arise)

NOT HAPPY WITH HOW INSURERS CONTRACTORS ARE DRYING OR HAVE DRIED YOUR BUILDING OUT?

Action Dry offer Independent audit / reports / advice and arbitration for disputes involving water damage property drying.

Download our free Contractor Checklist and Health & Decontamination risk assessment which will help you identify where the contractor’s efforts could be improved

OUR TECHNICAL EXPERTISE IS RECOGNISED

  Action Dry - Steering group & technical Advisors British Standards PAS 64 – the Flood industry’s code of practice.

Download PAS 64 overview leaflet

  BDMA - We have presented at Master classes and we have our own flood damage training and research centre in Upminster. This training centre includes one of the largest flood damage test & research buildings in Europe.

  Action Dry can arbitrate or give advice over flood damage disputes or provide in depth reports on the water content within construction sites.

Please contact our helpline Tel 0330 050 0330 and ask to speak to the senior manager.

Construction Sites

Do you need to know what the moisture content is in subfloors, or do you need independent data on moisture content prior to overlaying with resilient or timber finishes?

We can help!

  We can undertake a battery of tests and provide independent professional reports and proposals to ensure that your moisture content targets have been achieved.

  We regularly test / monitor at major construction sites and our services are recommended by a major Anhydrite screed manufacturer.

Flood damage sites (Domestic & Commercial)

  Do you feel that what is being done does not inspire confidence? That your property is being dried too slowly, or has not been dried out to pre incident levels?

  Perhaps cleaning was poorly done or residual detritus is a concern, or perhaps you are concerned that there is no evidence that hygiene goals or validation has been achieved?

  Do you have problems or concerns with your Insurer or Loss Adjuster’s appointed drying company following flood damage at your property?

  Has the appointed drying company not provided full validation of their drying or cleaning program and you are concerned?

  Has the appointed drying company not provided full validation of the hygiene and air quality in your property following appropriate incidents and you are concerned?

THEN CALL US NOW: 0330 050 0330

We have resolved many disputes, especially over the last few years as Insurance procurement led suppliers working to set parameters and set costs leave room for dissatisfaction.

  By using an Insurance preferred supplier, often a member of a professional trade association, you may NOT be in the best hands!

Insurance procurement generally looks to commoditise damage management practices by driving down the unit cost to the very cheapest. This backward thinking results in a “ pile em high sell ‘em cheap ” mentality where the victim of serious water damage can often end up receiving services which will not always be in their interests. Services that may result in the home being stripped out unnecessarily, drying taking months and months and the occupiers being relocated for many months or in extreme cases, years.

Example 1

A Grays Essex policy holder has a very small flood to her 4 sq metre floorspace bathroom. An independent specialist quoted £500 to dry and treat the small area of mould damage and dry the room with the correct protocol: Insurers wishing to save money recommended their own preferred damage mitigation contractor ( DMC ) at a room rate of £300. As the Insured could not afford to pay the difference, she went ahead using the Insurers preferred DMC. A few weeks later, on what was purported to be the completion of the job, we were asked by the policyholder to attend the property and comment. We found the policyholder covered in scabs with her hair dropping out. The bathroom floor was still damp and the mould on the wall was still evident. Insurers DMC’s had applied a microbiocide chemical to kill the mould and then used an air mover to dry the structure. BIG MISTAKE! They had not removed the dead mould. Killing the mould with a chemical exacerbated the situation and as a result, with the use of high volume air movers, they had cross contaminated the entire property. This resulted in the significant negative health impact for the poliycholder. After some dispute by the Insurers and their DMC who both tried to argue their way out of liability, our team were able to show that poor methodology was the cause of the cross contamination and that a more detailed decontamination protocol needed to have been undertaken. Following a period of argument, the necessary works were eventually agreed by the Insurers – at a cost of around £20000. Had the property been dried correctly the first time, this would not have been necessary.

Example 2

Following a river flood inundation at a property in Oxfordshire, the Insurers appointed their DMC, who were instructed to clean and dry the property. On completion of their works, a drying certificate was issued without validation data. There was no hygiene certificate to prove cleaning had been undertaken to any sort of standard other than visual clean. Several months after the property had been refurbished, mould started to appear on the walls. Action Dry were called in by the Loss Adjuster and determined that the property was still wet - the result of what we could show was an inadequate and unprofessional program. This had led to the mould proliferation. The end result was that the property had to be completely decontaminated and dried out and re instated at a cost of over £50,000. The original contractors were held liable – a nice result for the Insurers who had conveniently driven down the contractors costs to levels that did not encourage the DMC to provide a diligent service.

 

IF YOU ARE IN DISPUTE WITH YOUR INSURER OR LOSS ADJUSTER OVER INITIAL FLOOD DAMAGE MITIGATION, PROCEDURES AND METHODOLOGIES USED, THEN WHY NOT CALL US TO DISCUSS HOW WE CAN HELP.

Flood Damage Insurance

We are pleased to recommend HomeProtect flood damage insurance. Please click here to request a quotation.

  Immediate online quote in most cases

  Discount for combined Buildings & Contents

  UK Call centre team if you have questions

  24hrs Claims phone line

 


Emergency National Helpline . . . 0330 050 0330 . . . 24 hours a day